Vice President of Practice Integration and Operations
- Aurora Medical Group
Friday, 3:45 p.m. – 5:00 p.m.
Creating A Culture of Patient Access
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In 2007, Aurora Medical Group pioneered the concept of giving better patient access to “time-starved families,” defined as working-parent households with children. This presentation will describe their journey to transform a culture of patient access being defined by individual physician’s schedule to one defined by the needs of the patient. It will discuss challenges, lessons learned, and next steps, providing concrete tactics and processes to optimize access and change the culture.
