Stephen Francavigilia, RN, MBA
Vice President Growth and Market Development
Friday, 3:45 p.m. – 5:00 p.m.
Creating A Culture of Patient Access
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In 2007, Aurora Medical Group pioneered the concept of giving better patient access to “time-starved families,” defined as working-parent households with children. This presentation will describe their journey to transform a culture of patient access being defined by individual physician’s schedule to one defined by the needs of the patient. It will discuss challenges, lessons learned, and next steps, providing concrete tactics and processes to optimize access and change the culture.
Upon completion of this activity, participants will be able to identify the cultural characteristics necessary to improve their organization’s patient access from the patient’s perspective; apply specific tactics and processes that improve patient access; and implement monitoring techniques and follow-up action planning to assure compliance with patient access expectations.
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Mr. Francaviglia is the Vice President for Growth and Development for Aurora Medical Group. During his 30 years in health care, he has held positions that include hospital administrator and COO of a 50 physician single specialty practice. Mr. Francaviglia, an RN, also holds a masters degree in business administration.
