Upon completion of this activity, the participant should be able to build physician confidence, trust, and partnership through communication to improve their organization’s ability to initiate quality, safety, and service excellence efforts; establish two-way communication between leaders and physicians that creates a participatory environment, motivating physicians to collaborate with leaders and align themselves to organizational goals; describe examples of internal communication tools proven to be successful in fostering communication between physicians and leaders; detail examples of external communication tools to assist physicians in building a successful practice; and discuss HTPN’s Physician Specialist Affairs committee efforts to enhance awareness of specialty services available within its network of physicians.

Jean Sullivan has more than 15 years experience in corporate market communications. She earned her MBA from Northeastern University, Boston, MA. Ms. Sullivan served as Market Communications Manager for Texas Instruments in Dallas, TX. She gained international business experience by working on assignment in Nice, France for Texas Instruments.