Chief Administrative Officer
- Intermountain Medical Group
Friday, 2:00 p.m. – 3:15 p.m.
Appointment Standardization Across Multiple Primary Care Locations
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Upon recognition that the variation in appointment types was a barrier to the implementation of online patient scheduling and other remote scheduling options, Intermountain Medical Group applied quality improvement processes to address it. This presentation will explore the process that resulted in a substantial decrease in the number of appointment types and increased standardization in their pediatric, family practice, and internal medicine practice scheduling options.
