Upon completion of this activity, participants should be able to describe the efforts in aligning private practice physicians and the Cleveland Clinic group practice model around common standards of quality and performance via Board alignment, engagement of medical staff leadership, and creation of common performance reporting and management tools; provide examples of how business reviews and monthly balanced scorecards powered by automated business intelligence solutions have been used as transparent tools that drive transformational change and improvement throughout the system; demonstrate the leadership strategies and supporting data around decisions to consolidate service lines and make capital allocation decisions across a health system; describe how Cleveland Clinic uses standardized processes facilitated by electronic medical records and other tools to reach higher levels of efficiency and performance; delineate how Cleveland Clinic is creating specialty care centers throughout the system to reflect the needs of the community and ensure patients receive superior levels of care without creating redundant capability; and explain how an effective group practice model in a patient-centered environment can lead to innovation and uncover opportunities for improving quality of care while increasing safety and lowering costs.

Brian Harte, MD FACP is the Medical Director of Business Intelligence for the Cleveland Clinic, and Chief Operating Officer of Hillcrest Hospital. Dr. Harte is particularly interested in using data to facilitate clinical outcomes, hospital operations, and health system change, and developing innovative reporting and performance management into a culture of performance management, quality, and continuous improvement at Cleveland Clinic. In conjunction with Finance, the Cleveland Clinic’s Enterprise Business Intelligence program is considered the gold standard for the health care industry